Delivery, payment & returns
Standard UK delivery
Delivery is free, using Royal Mail first class post. We aim to dispatch your goods within 5 working days from receipt of your order (subject to stock availability). Each item is made by hand which can take several days to complete. A signature may be required upon delivery.
If you need your order before Christmas, could you please order by the end of Sunday 15th December, to allow time for making. My studio will be closed a while over the Festive Period, but I can still accept orders and will advise on delivery dates.
At this time I am only able to deliver to customers within the UK
We only accept payments made with all major credit cards through PayPal.
We will exchange or refund any item you are not happy with as long as the goods are returned in original condition within seven days of receipt. If you return an item please ask for proof of postage from your post office. Delivery charge and return postage will only be refunded if the item is faulty. We suggest goods are returned by registered post as we cannot refund items broken or lost during return transit.If an item is damaged, or not as ordered, please inform us within 24 hours of delivery to arrange a replacement or refund.